Procedures & Policies

This Privacy Policy explains how Premium Catering Supplies Limited (“the company”, “we”, “our”, or “us”) collects, uses, and protects the personal information of customers (“the customer”, “you”, or “your”) who interact with our website, place orders, or engage with our services.

By using our website or purchasing our goods, you consent to the practices described in this Privacy Policy.

1. Definitions

  • ‘The Company’ refers to Premium Catering Supplies Limited, its subsidiary companies, associated companies, and holding company.
  • ‘The Customer’ refers to any legal entity or individual who places an order with the company or uses the website to purchase goods.
  • ‘Goods’ refers to any food, packaging, or catering products that the company supplies.
  • ‘Personal Data’ refers to any information that can be used to identify an individual, directly or indirectly.
  • ‘Processing’ refers to any action performed on personal data, including collection, storage, or sharing.

2. Information We Collect

The company may collect and process the following information:

  • Personal Information: Name, billing address, delivery address, email, phone number, and order details.
  • Account Information: Username, password, and account preferences when you register on our website.
  • Payment Details: Card or bank information (processed securely through our payment partners).
  • Website Usage Data: IP address, browser type, pages visited, and interaction data.
  • Cookies: Data collected via cookies and tracking technologies to improve site performance and your browsing experience.

3. Use of Personal Information

Your personal data may be used for the following purposes:

  • To process, pack, and deliver your orders.
  • To manage your account and verify your identity.
  • To send order confirmations, invoices, or delivery updates.
  • To respond to your queries or complaints.
  • To improve our website, products, and services.
  • To send you promotional information or offers (if you’ve opted in).
  • To comply with legal or regulatory obligations.

4. Data Protection & Security

  • The company ensures that all personal data is stored securely in accordance with the UK Data Protection Act 2018 and UK GDPR.
  • Payment details are handled through encrypted and certified third-party gateways.
  • Access to customer information is restricted to authorized personnel only.
  • The company will take reasonable measures to protect against unauthorized access, misuse, loss, or alteration of data.

5. Data Sharing

The company does not sell or lease customer information to third parties.
However, data may be shared with trusted partners for legitimate business operations, including:

  • Delivery Services for dispatch and logistics.
  • Payment Providers for processing transactions.
  • IT & Security Providers for maintaining our website and data systems.

All third parties are bound by confidentiality and data protection agreements.

6. Cookies Policy

Cookies help us remember your preferences, analyze traffic, and enhance your experience.
You can disable cookies in your browser settings, but this may affect certain site functionalities such as your cart or login sessions.

7. Customer Responsibilities

  • Upon registration, the customer must create a secure password.
  • It is the customer’s responsibility to keep their password confidential and to notify the company immediately if unauthorized use is suspected.
  • Any orders placed using the customer’s registered account or email address will be deemed authorized by the customer.

8. Marketing & Communication

  • Customers who register or make a purchase may receive marketing communications regarding new products or promotions.
  • You may opt out of receiving marketing emails at any time by clicking “unsubscribe” or contacting the company directly.
  • The company does not share data with third parties for unsolicited marketing.

9. Telephone Calls & Communications

For quality assurance, training, and security purposes, telephone calls may be recorded.
The company maintains a zero-tolerance policy towards abusive behavior toward its staff and reserves the right to refuse service or delivery to such individuals.

10. Children & Visitors

Children are welcome on company premises only when accompanied by an adult and must be kept under supervision at all times.
Smoking is prohibited on all company premises. Only guide dogs are permitted.
For security reasons, the company may request identification before releasing any order.

11. Your Rights

You have the right to:

  • Access a copy of your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Request restriction or objection to processing of your data.

To exercise any of these rights, please contact us in writing using the details below.

12. Contact Details

Premium Catering Supplies Limited
📍 Unit 4, 83 North Street, Walsall, United Kingdom, WS2 8AU
📧 Email: akaleem@sustainablepackagingsuppliesltd.co.uk
📞 Phone: 07479311847

13. Updates to This Policy

The company reserves the right to update or modify this Privacy Policy at any time.
Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this page periodically to stay informed.